VCA Animal Hospitals Highlights Associate and Client Care, Innovation and Community Support in 2020 Impact Report, Paving the Way for the Future of Veterinary Medicine

LOS ANGELES, June 24, 2021 / PRNewswire / – VCA Animal Hospitals today released its third annual impact report, entitled “Take care and continue “ – highlighting the company’s commitment to creating a better world for pets â„¢ in a year of uncertainty and change. The report highlights the impact of the business – across the 4.2 million pets supported by VCA Associates in 2020, our 30,000+ Associates and the communities served by VCA.

“At VCA, we are committed to caring for the future of veterinary medicine,” said Lavender Todd, DVM, President of VCA Animal Hospitals and Petcare Services. “Despite the difficult circumstances and ambiguity of the past year, our family of world-class veterinary professionals have demonstrated remarkable dedication and creativity while continuing to provide the best veterinary care in completely new ways.

After a year of transformation, VCA’s 2020 Impact Report summarizes the company’s progress in three key areas: supporting associates, innovating in veterinary care, and feeding our world and communities.

Support for Partners.

This past year has showcased the deep dedication and compassion of VCA’s more than 30,000 associates as they adapted, overcome and cared for more than four million pets in 2020. In the same time, VCA has worked hard to improve their lives at work, at home and everywhere in between, including through:

  • Help associates affected by the pandemic through the creation of a Better Together fund, and increase in compensation and benefits help Associates respond to and recover from natural disasters;
  • Expansion mental health, financial and well-being supporting Associates through VCA’s Total Rewards package and a range of new programs such as reducing Associate health expenses and increasing 401 (k) contributions; and
  • Strengthening an ongoing commitment to Inclusion, equity and diversity by introducing formal and sustainable initiatives, such as partnerships with industry groups that put diversity first, including PrideVMC, the National Association of Black Veterinarians and many others.

Do our part to slow the spread of COVID-19 and feed our world and our communities.

In partnership with VCA charities, the association founded by VCA in 2005, VCA strives to increase its impact and reach out every year to help as many pets as possible. In a year when it was more important than ever to give back to communities, VCA and VCA Charities raised funds for COVID-19 relief, provided free veterinary services, medicine, food and financial support for the animals of company in need, and supported the welfare of several animal organizations across the country with grants and vital resources.

Highlights of these efforts include:

  • High near $ 1 million for relief from COVID-19;
  • Supported 150,000 pets post-adoption with our animal protection and housing program;
  • Established the HOPE Fund Program, which contributes to the cost of vital veterinary care for owners of animals who meet the financial requirements; and
  • Free free boarding assistance for pets that have been displaced by wildfires across the United States

Innovative veterinary care.

As COVID-19 spread, VCA quickly pivoted to ensure continuity of care and the safety of hospital teams, patients and clients. Social distancing rules, the introduction of curbside visits and contactless support have offered safer and more convenient alternatives to hospital care. The change translates into an increase in customer demand for digital; nearly 48,000 customers used virtual services in 2020, an increase of 165% over last year.

In 2020, VCA also made substantial investments in advanced medical technologies for companion animals, including stereotaxic radiation therapy devices that help eliminate the need for manual and invasive brain surgeries. Innovations like this are needed to improve the ability of stroke specialists to provide safer and often cheaper treatments that extend the best lives of patients.

Other care and innovation highlights include:

  • Eleven million SMS were sent between Associates and families, a 57 percent increase since last year.
  • VCA Live Chat users increased by 144 percent.
  • Debuted new video series entitled “Ask for VCA.

“As we come out of the darker days of COVID-19, I am confident that a bright future awaits us,” said Marie Kerl, DVM, MPH, MBA, DACVIM, DACVECC and Chief Medical Officer for VCA. “I am proud of the innovative care provided by our hospitals over the past year and the impact we have had, and I look forward to seeing what we can accomplish together in 2021.”

To read the full VCA 2020 impact report, visit

About VCA Veterinary Hospitals
VCA Animal Hospitals operates more than 1,000 small animal veterinary hospitals in the United States, Canada and Japan. Hospitals are staffed with over 4,500 fully trained, dedicated and compassionate veterinarians to give pets the best medical care, of which over 600 are board certified specialists who are experts in areas such as internal medicine, oncology, cardiology, emergency and critical care. animal care and surgery. VCA Animal Hospitals provides a full range of general medicine services to keep pets healthy and specialized treatment when pets are sick. As a member of the Mars Veterinary Health family of brands, VCA is committed to the goal of Mars Petcare – A Better World for Pets â„¢.


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